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Online Shopping Policy

Stock Availability

PT Gifts and Awards will endeavour to supply all items published in their online stores. Where an order cannot be filled immediately you will be advised as soon as possible via email of the estimated delivery date and your order is backordered. If you need to cancel your order due to delayed delivery please advise as soon as possible.  

Delivery Standards

In most cases items are shipped via Aust Post e Parcel unless they exceed the size limitations of Aust Post. PT Gifts and Awards will endeavour to despatch all orders within 1 to 3 working days of receiving your order.  Aust Post standard delivery time is within 3-7 business days from despatch. PT Gifts and Awards accepts no responsibility for Aust Post postage delays as this is out of our control. During busy postage period (e.g. Christmas) delivery times may increase. PT Gifts and Awards will not refund delivery charges due to delayed delivery.

Tracking Your Item

Once your order is despatched via Aust Post you will receive an email from us with tracking details. You can track your order online at


PT Gifts and Awards will supply a compliant invoice when required.

Incorrect Details Supplied

In the event that you supply incorrect delivery information and your parcel is unable to be delivered, the items will be returned to PT Gifts and Awards who will contact you to confirm redelivery details. In cases where incorrect details have been supplied, a re-delivery charge will apply. 

Unclaimed Items

Aust Post will attempt to deliver your goods to your address. However, if you are not home or unavailable at the time of delivery a card will be left notifying you of a pickup location (generally your local post office). These items are held at this location for a Maximum of 7 days upon which they are returned to PT Gifts and Awards and you will be charged a re-delivery fee for a second delivery.

Transit Cover and Lost Parcels

Please let us know if you want your goods to be covered for lost or damaged in transit.

If Transit Cover is selected, your goods are covered if they are lost in transit.  If Aust Post deem your item lost in transit, PT Gifts and Awards will provide replacement goods sent to you at no additional charge.

If no Transit Cover is selected and your goods are lost in transit, you are not entitled to compensation. PT Gifts and Awards will lodge a claim with Aust Post to try and locate the item, however no replacement is supplied.


You can return items to us if they are:

  • faulty
  • incorrectly described
  • different from sample shown
  • not of an acceptable quality

To ask for an exchange, repair or refund, you’ll need to provide evidence that you purchased the product from us via an order confirmation, tax Invoice or proof of purchase.

All claims must be made in writing (with images if relevant) within 10 working days from date of delivery to We will assess the claim and if it is found to be faulty or unfit for its intended purpose we will offer you an exchange, repair or refund (depending on issue).

All refunds issued will be made using the same method as your original payment.

If parts can be supplied to replace damaged components, PT Gifts and Awards will post these free of charge.

If your item needs to be returned to PT Gifts and Awards for repair or exchange, PT Gifts and Awards will provide you the appropriate postage label and you simply lodge the package at your local post office (no postage charge to you). PT Gifts and Awards will return the repaired item to you at no additional charge once repaired.